Retail Software powered by the Microsoft Cloud
What is Dynamics 365 Commerce?
Microsoft Dynamics for Commerce empowers retailers of all sizes around the world to be dynamic – delivering a complete shopping experience with a seamless and differentiating solution that is more modern, more mobile, and more global. End-to-end capabilities from point of sale (POS), store operations, merchandising, e-commerce, call center, marketing, customer care to supply chain, financials, and more can be deployed in the way that makes the most sense for the retailer – targeted to specific needs or complete business transformation.
Building brand loyalty through personalized customer engagements.
Increasing revenue with improved employee productivity and support for emerging retail channels.
Optimizing operations to reduce costs.
Driving supply chain efficiencies.
Dynamics 365 Commerce delivers a comprehensive omnichannel solution that unifies back-office, in-store, call center, and digital commerce experiences to provide a delightful shopping journey for consumers across the different retail touch-points.
Dynamics 365 Commerce enables you to
deliver better business outcomes
The investments in this release further empower retailers to be highly productive in their tasks by helping them to know and better serve their customers, and to efficiently run operations across the value chain.
Omnichannel
- Improve product discovery online and in the store with Bing for Commerce intelligent and personalized search capabilities.
- Create additional lift online and in the store with the ability to “shop similar looks”—a new intelligent capability that uses a product image to automatically discover and recommend other similar products.
Marketplace
- Enable customers to do more with the platform with third-party services, connectors, modules, and themes.
- Easily discover these new capabilities in Microsoft AppSource where you can purchase and deploy them for configuration and use in your Dynamics 365 Commerce environment.
Digital commerce
- Improved WYSIWYG authoring to enable non-developers to easily design and manage digital commerce web pages.
- New experimentation capabilities enable easy-to-configure A/B testing, showing relevant experiences to customers and driving increased conversion rates.
- Track abandoned carts to perform analysis and send notifications to customers to maximize revenue.
- Accept payments via PayPal with a new out-of-the-box integration.
